Privacy Policy

DacLane Privacy Policy

Last Updated: January 7, 2026

This Privacy Policy explains how DacLane (“DacLane,” “we,” “our,” or “us”) collects, uses, stores, shares, and protects personal information when you access or use our mobile application, website, and related services (collectively, the “Services”).

This Privacy Policy is intended to comply with applicable laws and platform requirements, including:

• Apple App Store Review Guidelines
• Google Play Developer Policies & Data Safety Requirements
• U.S. federal privacy laws
• New York SHIELD Act
• California Consumer Privacy Act / California Privacy Rights Act (CCPA/CPRA), where applicable
• Payment Card Industry Data Security Standards (PCI-DSS) through Stripe

1. Scope of Services

DacLane operates a multi-service technology platform that includes:

Ride-Hailing Services

• Riders (Customers)
• Drivers (Independent Taxi Drivers)

Food Delivery Services

• Customers
• Independent Delivery Drivers
• Merchants / Restaurants

This Privacy Policy applies to all users, regardless of role or service type.

2. Information We Collect

2.1 Information You Provide Directly

Depending on your role, we may collect the following:

All Users

• Full name
• Email address
• Phone number
• Account login credentials
• Profile photo (optional)

Drivers (Ride-Hailing & Delivery)

• Government-issued identification
• Driver’s license details
• Vehicle registration and insurance information
• Background verification information, where permitted by law

Merchants / Restaurants

• Business name and address
• Business registration details
• Bank account information for payouts (processed securely via Stripe)

2.2 Location Data

We collect location data only as necessary to provide core platform functionality:

• Foreground location while the app is in use
• Background location (drivers only) during active trips or deliveries, with explicit consent
• Pickup, drop-off, and delivery addresses

Location data is never sold and is retained only for the duration necessary to provide the Services.

2.3 Payment & Financial Information

• All payments are processed securely through Stripe
• DacLane does not store credit or debit card numbers
• Transaction references, payout records, and invoices are retained solely for accounting, dispute resolution, and legal compliance

2.4 Automatically Collected Information

We may automatically collect:

• Device identifiers
• Operating system and app version
• IP address
• Log files and diagnostics
• Crash reports
• Usage patterns and feature interactions

2.5 Communications

We may collect and store:

• Customer support communications
• Emails, SMS messages, and in-app notifications
• Call-masking data or call metadata, where applicable

3. App Permissions

Our app may request access to:

• Location (required for rides and deliveries)
• Camera (profile photos and document uploads)
• Storage (document uploads)
• Notifications (ride, order, and service updates)

You may manage or revoke permissions through your device settings. Certain features may not function properly without required permissions.

4. How We Use Information

We use personal information to:

• Provide ride-hailing and food delivery services
• Match customers with drivers and merchants
• Process payments, refunds, and payouts
• Verify identity and eligibility
• Detect, prevent, and address fraud or misuse
• Improve platform performance, safety, and reliability
• Send transactional and service-related communications
• Comply with legal, tax, and regulatory obligations

5. Data Sharing & Disclosure

5.1 Sharing with Other Users

• Customers may view driver names, photos, and vehicle details
• Drivers may view customer names and trip or delivery details
• Merchants may view order and delivery information

5.2 Sharing with Service Providers

We may share information with trusted third-party providers, including:

• Stripe (payment processing)
• Cloud hosting providers
• Identity and background verification services
• Analytics and monitoring tools
• Customer support platforms

All service providers are contractually required to protect personal information.

5.3 Legal & Safety Disclosures

We may disclose information when necessary to:

• Comply with applicable laws or court orders
• Respond to lawful government requests
• Enforce our Terms & Conditions
• Protect the rights, safety, or property of users, DacLane, or the public

6. Data Retention

• Account data: retained until account deletion
• Transaction records: retained as required by law
• Location data: limited to active trip or delivery duration
• Support communications: retained for quality assurance and dispute resolution

7. User Rights & Choices

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate data
• Request account and data deletion
• Opt out of promotional communications
• Withdraw location permissions

Requests may be submitted via in-app settings or by emailing privacy@daclane.com.

8. U.S. State Privacy Rights

California & New York Residents

• DacLane does not sell personal information
• We do not engage in cross-context behavioral advertising
• We comply with the New York SHIELD Act through appropriate safeguards

9. Children’s Privacy

Our Services are not intended for individuals under 18. We do not knowingly collect personal information from children.

10. Data Security

We implement reasonable safeguards, including:

• Encryption in transit and at rest
• Role-based access controls
• Secure authentication
• Continuous monitoring

No system is 100% secure.

11. Data Breach Notification

In the event of a data breach, affected users and authorities will be notified as required by law.

12. International Data Transfers

If data is transferred outside the United States, appropriate safeguards are implemented.

13. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be reflected by an updated “Last Updated” date.

DacLane does not guarantee that personal information provided by users is accurate, complete, or up to date. Users are responsible for ensuring the accuracy of the information they submit. DacLane shall not be liable for errors or omissions in user-provided data.

DacLane may cooperate with law enforcement, regulators, or government authorities and provide information as required or permitted by law. DacLane shall not be liable to users for good-faith disclosures made in response to lawful requests.

DacLane may aggregate and anonymize personal information so that it can no longer be used to identify an individual. Such data may be used for analytics, research, business operations, and service improvement without restriction.

The Services may contain links to third-party websites or services. DacLane is not responsible for the privacy practices, content, or security of third-party sites. Users access third-party services at their own risk.

By using the Services, you consent to receive electronic communications from DacLane, including privacy-related notices, policy updates, and security alerts, which satisfy any legal notice requirements.

In the event of any conflict between this Privacy Policy and DacLane’s Terms and Conditions, the Terms and Conditions shall govern to the extent permitted by law.

If any provision of this Privacy Policy is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.

To the extent permitted by law, users agree that privacy-related disputes will be resolved on an individual basis and waive any right to participate in a class or representative action.

Any privacy-related claim must be brought within one (1) year of the event giving rise to the claim, or it is permanently barred, except where prohibited by law.

14. Contact Information

DacLane
1849 South Road #1046
Wappingers Falls, NY 12590
United States

📧 Email: info@daclane.com
🕒 Support: 24/7 real-time human assistance

Acknowledgment

By accessing or using the Services, you acknowledge that you have read, understood, and agree to this Privacy Policy.